Shipping and Returns
We currently offer curbside pick-up. When purchasing online, please indicate in the comments section the date and time you wish to pick up your purchase and we will have it ready for you. Curbside pick-up is available Wednesday - Saturday from 12pm - 4pm at the front entrance of the museum.
For persons living in the Town of Banff and surrounding area, who cannot shop in person, nor utilize the curbside pick-up service, we will arrange to have your product purchase delivered to your home. Please indicate in the comments section your phone number and a time we can call you to make the necessary arrangements. Should you be unable to shop online please contact us at 403-762-2291 ext. 340, or email us at so we can better assist you.
All parcels will be shipped Regular Parcel Post via Canada Post. Total shipment costs are calculated using Canada Post rates and include all packaging and freight handling costs based on weight from Banff, Alberta, Canada to its final destination. Estimated ship time within Canada is 4 - 7 business days, U.S.A. 6 - 10 business days, and International 10 - 21 business days.
Return + Exchange Policy
To ensure we maintain a healthy shopping environment during the COVID-19 pandemic, all product sales are final and cannot be returned nor exchanged until further notice.