Frequently asked questions
If I have AMA, BCAA, CAA, or AAA am I eligible for a discount?
Current AMA, BCAA, CAA, and AAA members are eligible for a 10% discount off regular priced merchandise and general admission tickets when visiting the Museum or shopping in person. Members must present a valid membership card at the time of purchase in order to receive the discount. The members discount cannot be applied to online orders or over the phone purchases. Transactions are not eligible for Rewards Dollars.
How do I receive my Whyte Museum Members' discount?
If you are a current and valid member of the Whyte Museum of the Canadian Rockies, enter under member15 under Promo Coupon Code and your 15% discount will be applied to all regular priced merchandise. If you are not yet a member, please go to the following link for further details on our memberships and benefits.
Pick-up + Delivery
Do you have curbside pick-up available?
We are more than happy to arrange curbside pick-up as we appreciate that vulnerable members of society need support and shopping in person is simply not a viable option for everyone. When purchasing product online, please indicate in the comments section, the date and time, you would like to pick-up your purchase and we will have it ready for you. Pick-up time available: Wednesday - Friday from 12pm - 4pm at the front entrance to the museum. Call us at 403-762-2291 ext 340, or email us at firstname.lastname@example.org.
Can you deliver in Banff?
For persons living in the Town of Banff, who can't shop in person, or utilize the curbside pick-up service, we can arrange to have your purchase delivered to your home. Should you wish to purchase online, please indicate in the comments section your phone number and a time we can call you to make the necessary arrangements. Should you be unable to shop online, or in person, please contact as at 403-762-2291 ext. 340, or email by email at email@example.com.
Where do you ship to?
We ship regionally, nationally, and internationally using Canada Post. Shipping charges include packaging, handling and freight based on total weight and package dimensions from Banff, Alberta, Canada. All parcels will be shipped directly to the address requested unless specified otherwise.
What forms of payment do you accept?
We currently accept Visa, Mastercard, Amex, debit, and cash.
What hours are the Museum Shop open?
We have currently ceased all in-store shopping due to the current COVID-19 pandemic.
Where is the shop located?
We are located at 111 Bear Street, Banff, AB, T1L 1A3. For curbside pick-up, please come to the main entrance door of the museum, we will meet you there.
Do you accept returns or exchanges?
To ensure we maintain a healthy shopping environment during the COVID-19 pandemic, all product sales are final and cannot be returned nor exchanged until further notice.
How do I get my Member's Discount?
If you are a current and valid member you are elligible for a 15% discount on shop product. Enter member15 under the Promo Coupon Code when you cash out your Cart.
How do I become a member and receive my Whyte Museum Members' discount?
If you are a current and valid member of the Whyte Museum of the Canadian Rockies, enter in the Promo Coupon Code member15 and your 15% discount will be applied to all regular priced merchandise. If you are not yet a member, please go to the following link for further details on our memberships and benefits.