Frequently asked

QUESTIONS

Frequently asked questions

Discounts

Do you accept returns or exchanges?


To ensure we maintain a healthy shopping environment during the COVID-19 pandemic, all product sales are final and cannot be returned nor exchanged until further notice.




How do I receive my Whyte Museum Members' discount?


If you are a current and valid member of the Whyte Museum of the Canadian Rockies, enter in the Promo Coupon Code "member15" and your 15% discount will be applied to all regular priced merchandise. If you are not yet a member, please go to the following link for further details on our memberships and benefits.




If I have AMA, BCAA, CAA, or AAA am I eligible for a discount?


Current AMA, BCAA, CAA, and AAA members are eligible for a 10% discount off regular priced merchandise and general admission tickets when visiting the Museum or shopping in person. Members must present a valid membership card at the time of purchase in order to receive the discount. The members discount cannot be applied to online orders or over the phone purchases. Transactions are not eligible for Rewards Dollars.





Delivery

Do you have curbside pick-up available?


We are more than happy to arrange curbside pick-up as we appreciate that vulnerable members of society need support and shopping in person is simply not a viable option for everyone. When purchasing product online, please indicate in the comments section, the date and time, you would like to pick-up your purchase and we will have it ready for you. Pick-up time available: Wednesday - Saturday from 12pm - 4pm at the front entrance to the museum. Call us at 403-762-2291 ext 340, or email us at shop@whyte.org.




Do you accept returns or exchanges?


To ensure we maintain a healthy shopping environment during the COVID-19 pandemic, all product sales are final and cannot be returned nor exchanged until further notice.




Can you deliver in Banff?


For persons living in the Town of Banff, who can't shop in person, or utilize the curbside pick-up service, we can arrange to have your purchase delivered to your home. Should you wish to purchase online, please indicate in the comments section your phone number and a time we can call you to make the necessary arrangements. Should you be unable to shop online, or in person, please contact as at 403-762-2291 ext. 340, or email by email at shop@whyte.org.





Payments

What forms of payment do you accept?


We currently accept Visa, Mastercard, Amex, debit, and cash.





Shop Information

What forms of payment do you accept?


We currently accept Visa, Mastercard, Amex, Debit, and Cash.




What hours are the Museum Shop open?


We have currently ceased all in-store shopping due to the current COVID-19 pandemic. Online shopping is available and we offer curbside pick-up Wednesday to Saturday from 12pm - 4pm, free delivery in the Town of Banff, and shipping via Canada Post nation-wide and to international destinations.





Whyte Museum of the Canadian Rockies 

Museum Shop

111 Bear St.

Banff, Alberta T1L 1A3

403-762-2291 ext. 340

shop@whyte.org

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